We ship exclusively by courier. We partner with Parzel, FedEx and DHL.
Shipment and Delivery.
Free Delivery on ALL orders. We ship WORLDWIDE. Please consult us for if your country is on on our list.
How long is the delivery?
Check the delivery time or lead time in the description of the product and order email confirmation,
Moroccan Leather Pouffes: Approximately 20 business days.
Moroccan Carpets: Approximately 10 business days.
However this may be slightly longer during particularly busy periods and/or musulman holidays. Occasionally items can experience customs delay of several weeks.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add hello[at]thepeopleofsand.com to your safe sender list. NOTE: we usually send tracking number 1-5 days prior delivery.
Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends (saturday/sunday) or muslim holidays. Please be assured our customer service department will keep you updated when unexpected delay. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information where this service has been selected.
WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS.
Unless expressly agreed to by the parties in writing, The People Of Sand FZE shall select the method of shipment of, and the carrier for, the Goods. The People Of Sand may, in its sole discretion, without liability or penalty, make partial shipments of Goods to you.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the courier (listed above) along with your order from us, so any shipping issues must be handled by the courier.
Methods of Delivery
All orders are sent by by courier service (Fedex, Parzel, DHL). As our couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour.
Where’s my package?
You will receive an email from TPOS with tracking number before your parcel is being dispatched. Make sure to enter your correct phone number and PO Box. if wrong address and wrong telephone number, we don't refund on shipping charge. Our partner courier company will call you before they deliver to you. Please ensure that you or someone else is home or at the office. We deliver during working hours and week days only. Please note that if the courier has to re-visit you, delivery will be charged twice.
For ALL Deliveries
Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH THE COURIER. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!. WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
Shipping costs are automatically calculated and displayed when items are placed in your shopping bag.
Inspection. Buyer shall inspect the Goods upon delivery and notify The People Of Sand FZE within 1 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies the People Of Sand FZE in writing of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation as required by The People Of Sand FZE. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost to you. Contact customer service at: hello[at]thepeopleofsand.com.
Due to the handmade and hand-dyed nature, each pouffe may vary slightly in colour. There may be small imperfections and irregularities in the finish products as a normal part of the handmade procedure. Note that we only exchange the item if it is consider faulty (stitches, ripped leather). Carpet sizes may vary by 10 cm depending on how stretched it is.
If you have a claim then please send us pictures on email and we will have a look at what the problem might be, but we reserve the right to reject complaints in accordance with the above mentioned. If you are returning the product for a refund, the refund will be issue minus the shipping charge included within the product price. Depending on the country, the shipping cost cost may vary. Please check with us to know the shipping cost.
Contact customer service at: hello[at]thepeopleofsand.com.
For UAE deliveries by courier, check out our out of delivery service areas within the UAE please read the below:
Oman Hatta Road (After Dragon Mart) Humanitarian City
Palm Jebel Ali
Jebel Ali Airport
Technopark Jebel Ali Khawaneej
Bab Al Shams Hotel Dubai Int'l Endurance City Ghantooth and Jazeera Lisali Area
New Police Academy Project Palm Deira
Ras al Khaima//
Umm Al Nar
Bin Majeed Beach Resort Chup Chup
Seih Al Barerath
Seih Al Bir
Steven Roack Area Thoween
Thoween Hub Hub Umm Urge
Abu Al Abyadh Island Abu Samra
Al Dhafra Air Base Area Al Khatim Area
Al Raha Area
Al Rahba Area
Al Reem Island
Al Saad Al Ain Road
Al Sowah Island
Al Wathba Area
Abu Dhabi Golf Club
Bain Al Jasrain Area
Beda Zayed ( known as Madinat Zayed) Ghantoot Area
ICAD-2 in Mussafah
Khalifa City A
Khalifa City B
Mohammad Bin Zayed CIty
Sas Al Nakhal
Seer baniyas Island
Sajja 8th Interchange
Umm Faneen Zubair
9th InterCh. Tow Dhaid Al Faya
Bahayis Filli Huwailath Kadra Muhafiz Nassallah Raffffak Rashidia Shawka Wadi Asfini Wadi Ejilie Wadi Khor
Hamriya FZ Emirates City Helaiw
Falaj Al Mualla Shawaib
Kalba Fujairah Madam (After Dhaid) Asma
Dibba Wadi Abadila Farfar